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May 21, 2007
Progressive’s New Policy Management Application Based on Microsoft
Software Helps Empower 28,000 Employees and 30,000 Agencies
ORLANDO, Fla.
— May 21, 2007 — Progressive Group of Insurance
Companies, one of the largest insurers of private automobiles
in the United States, today announced it built its
new policy management application on Microsoft® software to help
its more than 28,000 employees and 30,000 agencies manage
insurance policies from creation to reissuance. The announcement was
made during the 2007 ACORD LOMA Insurance Systems Forum
in Orlando, Fla.
The solution, built on Microsoft SQL Server™
2005 Enterprise Edition (64-bit) and developed utilizing Microsoft Visual
Studio® 2005 and the Microsoft .NET Framework, integrates seamlessly
with existing Progressive applications that support new policy creation,
endorsements and reinstatements.
“By speeding service to its customers from
quoting all the way through to policy issuance on
a modern platform, Progressive again shows why it is
among the world’s leaders in innovation,” said Bill Hartnett,
U.S. insurance industry solutions director at Microsoft Corp. “We
are pleased that Progressive has chosen Microsoft to work
with on these breakthrough initiatives.”
Progressive’s vast network of
agents will access the new policy management application through
Web-based access supported by Microsoft SQL Server 2005. The
application enables real-time policy processing and interaction with thousands
of independent sales contractors, enabling greater employee and partner
satisfaction in sales and service processes, which translates into
enhanced customer satisfaction.
Progressive needed to replace a nearly
30-year-old mainframe-based policy management application that is central to
its operations. The company also needed an infrastructure that
was connected and adaptable to the evolving needs of
its internal business partners.
Built upon the Microsoft technology
platform, the new policy management application delivers a flexible
solution that can respond rapidly to changes in business
demand, product design and customer needs. It controls transaction
workflow, and manages data exchange with more than 100
separate systems across the enterprise. The new architecture creates
new competitive advantages for policy and product development and
customer-service experiences for Progressive.
Progressive’s new policy management application includes
a number of innovative database elements. The PolicyOps database
is at the foundation of the solution, hosting all
of the company’s insurance policies and supporting the policy
management application. The solution also includes an instrumentation database
to temporarily store application performance data for analysts to
use for monitoring and tuning the policy management application.
“The
new policy management application is absolutely essential to our
operations and integral to providing superior customer experiences,” said
Mark Stehlik, IT director at Progressive Insurance. “As we
prepared to replace our 30-year-old mainframe-based application, we looked
to Microsoft to help us build our new solution
on a solid foundation that would carry us into
the future.”
For further information, a case study detailing Progressive’s
new policy management application built on Microsoft software can
be found at http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=201522.
About Progressive
The Progressive Group of Insurance
Companies, now celebrating its 70th year in business, is
the country’s third largest auto insurance group and largest
seller of motorcycle and personal watercraft policies based on
premiums written, and is a market leader in commercial
auto insurance.
Progressive is committed to becoming consumers’ #1 choice
for auto insurance by providing competitive products and rates
that meet drivers’ needs throughout their lifetimes, superior online
and in-person customer service, and best-in-class, 24-hour claims service,
including its concierge level of claims service available at
service centers throughout the United States.
Progressive companies offer consumers
choices in how to shop for, buy and manage
their auto insurance policies. The Agency Business sells Progressive
Drive Insurance private passenger auto insurance through more than
30,000 independent agencies. To find an agent, go to
www.driveinsurance.com. The Direct Business sells Progressive Direct private passenger
auto insurance online at www.progressive.com and by phone at
1-800-PROGRESSIVE. Each business makes independent decisions about private passenger
auto insurance product design and pricing, and both offer
Progressive’s other products, including Progressive RV, Progressive Motorcycle, Progressive
Commercial, etc. Progressive and Drive are registered trademarks.
The Common
Shares of The Progressive Corporation, the Mayfield Village, Ohio-based
holding company, are publicly traded at NYSE:PGR. For more
information, please visit www.progressive.com.
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